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Returns

Returns

Right to cancel or refund

Customers have a period of 14 days from the day they receive the goods to notify Beta Power Engineering Ltd that they wish to cancel or return an item.  Once Beta Power Engineering Ltd have been notified, customers have a further 7 days to send the goods back at their own cost.  The items must be unused, free from defects and returned in their original packaging.  Once we have received any returned items and inspected the, we will then refund you with the amount paid for that item less any deductions which may be applicable.

 If the goods are damaged or faulty please contact our sales department on 0161 432 9995 or via email sales@beta-power.co.uk who will process your claim.

 If you are returning an item due to a fault, some manufacturers will require the unit to be sent back to the factory so as to determine if the fault was caused by a manufacturing defect or incorrect installation.  If the item fault was caused by an installation fault then no refund will be offered.  If the fault was of a manufacturing nature then a full refund or replacement will be issued.